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Customer reviews for: The Colosseum dungeons and upper levels

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These reviews relate to the various tours of the Colosseum Dungeons that we offer, and have offered in the past. Until the Belvedere top levels were opened in 2017, the dungeon tours were actually provided as a combo tour of both the dungeons and upper levels, hence the references in some reviews to upper levels!
For even more reviews of the various Colosseum tours and tickets on offer, see these links:

Colosseum ticket reviews
Colosseum Tour (excluding dungeons and upper levels) reviews
After-dark Colosseum Dungeon Tour reviews

4.7 out of 5 stars from 968 customers. 744 of them wrote reviews:


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5 stars
BG, United Kingdom (Great Britain)
19th Aug 2014
3 hours tour: First class
5 stars
SB, United Kingdom (Great Britain)
18th Aug 2014
Excellent guide, very knowledgeable. I have no hesitation in recommending tickitaly.
5 stars
JD, United States
15th Aug 2014
Amazing. I definitely recommend doing the dungeons and the upper levels 3 hours tour.
5 stars
NB, United States
15th Aug 2014
This is a must do. I am soooo glad we did this and avoided the crowds and the heat! It was truly a magically and surreal experience at night!
5 stars
LW, United Kingdom (Great Britain)
14th Aug 2014
We attended the 3 hours Colosseum upper and lower levels tour on the 10th September 2014. The lady tour guide was fantastic and had a really good knowledge of the history of the Colosseum and Rome. Having previously looked at other tour guides, I am so happy that we booked this tour through Tickitaly. It more than exceeded our expectations and I would highly recommend it to everyone!!!!
5 stars
LT, United Kingdom (Great Britain)
14th Aug 2014
This has to be the highlight of our holiday. The tour took us to places that the general public don't have access to. My son loved the fact he was standing where gladiators had stood in the arena. The tour guide was excellent and very knowledgable. I have recommended this tour to everyone I know worth every penny.
5 stars
AD, United Kingdom (Great Britain)
11th Aug 2014
The guide and the three hours tour were excellent. Thanks for a great tour.
5 stars
DS, United Kingdom (Great Britain)
11th Aug 2014
All good, excellent guide, would highly recommend
5 stars
TH, United Kingdom (Great Britain)
9th Aug 2014
Great tour, if I had read the bad reviews first I wouldn't have booked with this company...glad I didn't the tour was fantastic, thoroughly enjoyed by 3 teenagers and 2 adults - winner!
5 stars
KW, Canada
9th Aug 2014
We joinded the 3 hours Colosseum upper and lower tour. Excellent tour, very knowledgeable and professional guide. This interesting and informative tour was the highlight of our entire trip to Italy!
5 stars
LE, United Kingdom (Great Britain)
7th Aug 2014
Excellent visit with great guide, not too long or short time. Good value.
5 stars
KG, Australia
6th Aug 2014
We loved the underground and 3rd tier tour, so amazing to be able to walk where gladiator's walked. Our guide was very knowledgeable and friendly. We would highly recommend this tour and booking through tickitaly was a breeze.
5 stars
JD, United States
3rd Aug 2014
The tour was exactly what I thought it was. We had a great time.
5 stars
MP, Canada
2nd Aug 2014
Thoroughly enjoyed this attraction! Our guide was very informative! We had no issues when we arrived to get our tickets. Thank you!
5 stars
GM, Ireland
31st Jul 2014
Fantastic tour and fantastic tour guide
5 stars
MG, United States
31st Jul 2014
you get a different perspective to what went on.
5 stars
AL, United Kingdom (Great Britain)
30th Jul 2014
This visit was the best part of our holiday and was worth every penny. The guide really brought the place to life!
5 stars
SP, United Kingdom (Great Britain)
28th Jul 2014
Brilliant tour! Would highly recommend it if you are planning a visit to the Colosseum, our tour guide was excellent.
5 stars
MD, Australia
28th Jul 2014
Excellent tour
5 stars
Brandy, Canada
28th Jul 2014
We really enjoyed the visit, the group was small and Patricia our guide was informative and very personable.

Page 25 of 38
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
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