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FlorenceNew OffersFlorence, 'Cradle of the Renaissance', home to Michelangelo's David, the Uffizi Gallery ...
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Tickitaly reviews: Florence, Palazzo Vecchio - Secret Passages Tour - 75 Minutes
Customer reviews for: Florence, Palazzo Vecchio - Secret Passages Tour - 75 Minutes
4.8 out of 5 stars from 98 customers. 74 of them wrote reviews:
5 stars
GF, United States
12th May 2019
12th May 2019
Our tour guide was amazing and shared her knowledge of the Palazzo Vecchio and the Medici family. Kept the secrets coming and had great anticipation.
5 stars
NP, Canada
22nd Aug 2018
22nd Aug 2018
Francesca was amazing. Best part of visiting Florence
5 stars
SG, United States
17th Jun 2018
17th Jun 2018
Excellent tour! The tour guide was fantastic!
5 stars
MR Michael Rodic, United Kingdom (Great Britain)
2nd Jun 2018
2nd Jun 2018
The best tour we did during our time in Florence, very interesting and the tour guide Francesco was so knowledgeable. I would recommend this tour to anyone visiting Florence.
5 stars
TM, Cayman Islands
22nd Apr 2018
22nd Apr 2018
Our guide was very nice and knowledgeable. One our most enjoyable tours. It was relaxing and fun.
5 stars
SC, United States
5th Apr 2018
5th Apr 2018
Superb tour!!
5 stars
GB, Australia
25th Mar 2018
25th Mar 2018
This was an excellent tour, very interesting and comprehensive. Our tour guide, Giacamo was first class, very knowledgeable, entertaining delivery.
5 stars
KT, United States
11th Mar 2018
11th Mar 2018
We enjoyed our visit very much! It was cool to see all the "secret passages"!
5 stars
KO, United States
9th Jan 2018
9th Jan 2018
It was great to go behind the scenes. Disappointed Vasari Corridor was closed, but that wasn’t Tickitaly’s fault and the website was clear.
5 stars
SC, Australia
28th Dec 2017
28th Dec 2017
This was the best tour we did in Florence. We have 2 kids 12 and 14 and they were so engaged with the information during this experience. We would have also liked to have seen the passages in the map room as well as those we saw though.
5 stars
MB, United States
3rd Nov 2017
3rd Nov 2017
Tour leader was extremely knowledgeable and spoke English very well.
5 stars
CN, United Kingdom (Great Britain)
17th Sep 2017
17th Sep 2017
Bed enjoyable and the guide was excellent, giving out useful information and answering most questions well. I thoroughly enjoyed it.
5 stars
DS, United States
14th Sep 2017
14th Sep 2017
This tour was grest and Francesca was amazing. The tour was 2 hours and it was fascinating. After the tour we spent another hour touring the rooms and art of the Palazzo.
5 stars
LW, United Kingdom (Great Britain)
22nd Aug 2017
22nd Aug 2017
Really enjoyed the Secret Passages tour. The guides friendly manner created a good atmosphere and he gave us a lot of information that added to our enjoyment. The only disappointment not his fault was being unable to see the hall due to a conference.
5 stars
Laszlo, Hungary
17th Jul 2017
17th Jul 2017
Perfect entertainment for the whole family, kids from 5 to 17.
5 stars
MB, United Kingdom (Great Britain)
12th May 2017
12th May 2017
Fantastic guide really made the tour interesting just loved the tour you felt you were going back in time
5 stars
JS, Portugal
23rd Apr 2017
23rd Apr 2017
Amazing visit, great guide and atmosphere!
5 stars
SB, United Kingdom (Great Britain)
6th Feb 2017
6th Feb 2017
Fascinating!! Guide was great. Saw lots we would otherwise have missed or not had access to - very happy
5 stars
AB, United States
30th Nov 2016
30th Nov 2016
Fantastic Tour!
5 stars
LM, United Kingdom (Great Britain)
11th Oct 2016
11th Oct 2016
I booked all our tout tickets through tickitaly and was a little concerned at the outset as the secret passages tours offered elsewhere were fully booked, however, this trip was fabulous and wouldn't hesitate to recommend it. You do go behind the scenes and right up to the attic,mouth we were a bit short of time at the end and I think it could have been shortened to an hour instead of the hour and a quarter. Still worth it though. There is a bag/luggage. Drop near the toilet facilities so if it's your last day and you're dragging a case they will look after it. Not sure if there's a fee.
- Where do these reviews come from?
- About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
- Why are there more stars awarded than reviews?
- Many of our customers opt to award stars rather than write a review.
- Why do some reviews have a ? instead of stars?
- Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
- Where is my review? I can't see anything in the list?
- Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
- Are these reviews real or have you faked them?
- All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
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Why Tickitaly?
| Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help. | |
| Transparency. All tickets are full-entrance with no extras to pay! | |
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| Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5! |
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You'll be charged nothing until we have confirmed your tickets and tours.
All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.
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P.IVA 05144650487
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Payments
We use industry standard Stripe for all-secure payments.
You'll be charged nothing until we have confirmed your tickets and tours.
All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.
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