tickitaly.com - sightseeing, not queueing.

Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

4.6 out of 5 stars from 10959 customers. 6476 of them wrote reviews:


Page 8 of 324
5 stars
CA, United States
30th Apr 2023
We received our tickets right after we paid for them by email. We printed them and took a photo for fast entrance and convenience.
5 stars
CQ, United States
27th Apr 2023
Site was easy to navigate. No problems finding our tickets.
5 stars
DY, United States
27th Apr 2023
It was very amicable.
5 stars
FD, United Kingdom (Great Britain)
16th Apr 2023
Every easy to find the tickets and good communication if staff.
5 stars
MJ, United Kingdom (Great Britain)
11th Apr 2023
Very easy and quick response.
5 stars
MN, Denmark
11th Apr 2023
It was very easy to use your site.
5 stars
DK, Netherlands
11th Apr 2023
Very wel organised and friendly service.
5 stars
ES, United States
4th Apr 2023
Pamela was amazing in helping me with all the tickets and offering advice that made our trip to Italy wonderful.
5 stars
Dude, United States
3rd Apr 2023
Very easy and customer friendly!
5 stars
HH, Netherlands
2nd Apr 2023
great
5 stars
BP, United States
31st Mar 2023
Very easy to use!
5 stars
LK, Canada
28th Mar 2023
Easy to follow instructions, no problem getting the tickets.
5 stars
MM, Germany
28th Mar 2023
Easy top book
5 stars
HS, United States
20th Mar 2023
You were extremely helpful and made my visit to the Borghese gallery easy. The delay in actually getting the ticket voucher was caused by the Gallery, not you. Thank you for persevering and keeping me updated on progress.
5 stars
CR, United Kingdom
18th Mar 2023
Fabulous company - very easy to buy tickets. Very highly recommend as we heard so many people in Rome trying b to buy tickets on the day but all sold out.
5 stars
AL, United Kingdom (Great Britain)
18th Mar 2023
Really easy. Printed off and away we went!
5 stars
CR, United Kingdom
17th Mar 2023
Brilliant company to use to purchase tickets for the main attractions. Easy to use website and fabulous service when tickets weren’t available for the day we selected. Would very highly recommend.
5 stars
HC, United States
17th Mar 2023
Very easy
5 stars
KK, United Kingdom (Great Britain)
15th Mar 2023
very easy to use and very helpful
5 stars
RM, Australia
13th Mar 2023
Ticketing was simple and straightforward

Page 8 of 324
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.