tickitaly.com - sightseeing, not queueing.

Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

4.6 out of 5 stars from 10966 customers. 6482 of them wrote reviews:


Page 24 of 325
5 stars
IC, Cayman Islands
9th Jul 2019
The website was easy to use and I had no problem finding and booking my tickets.
5 stars
BT, Hungary
8th Jul 2019
Perfect.
5 stars
LH, United States
8th Jul 2019
This website is clear and easy to use.
5 stars
SH, United Kingdom (Great Britain)
8th Jul 2019
Easy and straight forward to use
5 stars
KK, United States
7th Jul 2019
Easy booking. I used my phone voucher with no problem. Had to pick up tickets at a separate window before getting into the reservations line. Everything was quick and we walked right in and skipped the line. Great experience!
5 stars
ELizabeth Casaes, Brazil
7th Jul 2019
Very easy
5 stars
NT, Bulgaria
6th Jul 2019
No problems whatsoever. Fast confirmation.
5 stars
GG, United States
6th Jul 2019
Very easy
5 stars
KB, Australia
6th Jul 2019
Very easy
5 stars
MB, United States
5th Jul 2019
Awesomely easy!
5 stars
EM, United States
2nd Jul 2019
Excellent and responsive website.
5 stars
DA, United States
2nd Jul 2019
Our arrangements were made with tickitaly through the CITI Concierge. Subsequent communications directly from tickitaly were very detailed and clear. We would definitely use your company again.
5 stars
MK, Finland
1st Jul 2019
Easy to use, faced no problemc
5 stars
ST, United Kingdom (Great Britain)
1st Jul 2019
Everything from booking to visiting the attractions in Rome was perfect
5 stars
LB, United States
30th Jun 2019
Everything was easy!
5 stars
MA, United Kingdom (Great Britain)
29th Jun 2019
I had no problems using this site, they were very informative and very easy to use. I have no problem recommending you to others, the journey was very comfortable, trains were super clean & on time! Thank you.
5 stars
CW, United States
28th Jun 2019
Site was easy to use and replies were prompt and professional
5 stars
CH, United States
27th Jun 2019
Site was easy to navigate and tickets came by email quickly. Checking in for our tour was quick and easy.
5 stars
TB, United States
27th Jun 2019
Very
5 stars
TD, United States
26th Jun 2019
Site was easy to use with clear instructions on where to pick up tickets

Page 24 of 325
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.