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Customer reviews for: Pompei

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4.4 out of 5 stars from 195 customers. 116 of them wrote reviews:

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3 stars

MV, Netherlands
26th Aug 2017

Quick response when we couldn't print the tickets on our pc.

3 stars

SP, United States
22nd Apr 2017

At the ticket counter for online ticket holders, we were not able to use the voucher on our phone. This could easily be solved by tickitaly making all vouchers scannable. We were no able to skip the line with our online tickets either. The line for online ticket holders was quite long, though shorter than the standard line. Also, only one teller was for the online ticket holders, while people still needing to buy tickets had 3 tellers, so their line went much quicker.

3 stars

EL, United Kingdom (Great Britain)
17th Jun 2016

I was sad that I could make only one visit to each attraction. I was staying in Pompeii and it would have been great to visit the ruins each evening with my card. But it was very useful to have a ticket that covered transport throughout the region.

3 stars

DM, United States
4th Jun 2016

It was not clear that these buses were just local buses and that riders need to be on the lookout for the stop for the ruins. The drivers don't announce it. It took us 90 minutes to get back to the ruins after missing our stop.

3 stars

DW, United States
29th Apr 2016

Pompeii is an incredible site, but was difficult to explore due to roped off streets. We wasted a good deal of time & energy back tracking. A map showing which streets are open would be very helpful.

3 stars

WT, United Kingdom (Great Britain)
19th Jul 2015

Too many people, too hot..., rip off refreshment food stalls, restaurants around the sue

3 stars

ME, United States
10th Jun 2014

On your site you need to let us know that kids do not need this card. I paid for a card for him and it was a waste of money because he was either allowed in free - or a minimum charge. (10 years old) Appreciate it! Thanks!
[Tickitaly responds: All ticket types are specified online while you place your order. Before selecting the amount of tickets required you should check the 'help' link or below on the same page in the TICKET TYPE section. In this way you will avoid any inconvenient.]

3 stars

LC, Australia
10th Mar 2014

Pompeii fantastic the 3 day pass for venues. At Pompeii give different information they were not sure what our package entailed. Luckily it gained us entry for two days as we did not have enough time to see other sights. Package would be better for people staying in Naples and going to Pompeii

2 stars

SA, United Kingdom (Great Britain)
5th Apr 2016

The site was interesting but very busy.

2 stars

PR, Ireland
7th Mar 2016

Through no fault of tickitaly.com, we never got to see Pompeii as we were let down by another travel company. tickitaly.com were very slow at first in communicating with us regarding our tickets but they did send them to our hotel in Rome which we were greatfull for.

NM, United Kingdom (Great Britain)
1st May 2019

Excellent

DH, United Kingdom (Great Britain)
26th Aug 2018

Excellent visit. Some of the houses open in the morning and the close in the afternoon and other vice versa. It would have been helpful if Pompeii had prominently displayed that information so we could make sure we saw the things we most wanted to see.

KW, United States
24th Aug 2015

Loved, loved, loved Pompeii! Having the tickets in advance made it so much easier to enter. Thank you!

AV, United States
12th Jul 2015

#5, I enjoyed my experience at Pompeii very much.

AM, Spain
23rd Mar 2015

5stars

SH, Ireland
2nd Aug 2014

Pompeii was magical the only thing for us was that we were 2 h south of Napoli as a base so we had to go to Napoli station to collect the tickets on our day of arrival and driving in Napoli is some experience!!! A desk at the airport would prove very handy ! We also used the tickets for Paestum

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Where do these reviews come from?: About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?: Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?: Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?: Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?: All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.

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Tickitaly reviews: Pompei

Customer reviews for: Pompei

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