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Customer reviews for: Florence Guided Tours

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These reviews cover our (wide) range of Florence guided tours

4.6 out of 5 stars from 244 customers. 168 of them wrote reviews:


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5 stars
MP, Croatia
6th Nov 2024
Fiammeta was best guid so far that we had
5 stars
KC, United States
9th Sep 2024
Very interesting tour. Our guide did an excellent job
5 stars
SB, United States
24th Jul 2024
TickItaly was absolutely amazing. We had an unfortunate start to our trip, and they were easy to reach by phone and accommodating. The entire staff at the meeting point across from the Accademia was wonderful. Our guide, Sara, was a sweetheart, extremely knowledgeable and great with our 11 year old daughter. Very professional tour company and well worth skipping the line in the heat.
5 stars
TM, United Kingdom (Great Britain)
19th May 2024
Amazing guide, lots of information and answered all our questions. Would highly recommend!
5 stars
KC, Australia
26th Apr 2024
First time to this Palazzo. Brilliant tour. Light hearted and informative - facts delivered with lightness and humour.
5 stars
EN, Sweden
21st Apr 2024
Very excellent guide with a lot of knowledge which she could tell us in an easy and joyful way.
5 stars
United States
6th Apr 2024
Super fun tour! We got to see and learn about a lot of the hidden parts of the Palazzo Vecchio and its history.
5 stars
JG, United Kingdom (Great Britain)
24th Aug 2023
Brilliant tour. Just the ten of us. The secret passage tour was brilliant and not too busy. The guide was fabulous. Best one in our holiday. Would recommend to anyone to do this.
5 stars
KT, United States
18th Aug 2023
Our guide was amazing! The tour was interesting and informative. Absolutely loved this tour!
5 stars
Henry, United States
14th Jul 2023
Great tour. Very enthusiastic tour guide
5 stars
SB, Greece
4th May 2023
Great tour and a very good guide Giacomo! He made the tour way too interesting!!
5 stars
AJC (Ireland)
11th Mar 2023
Made the mistake of booking a 9.00 tour on the day after the Bocelli concert and a very late night. The mistake was rectified by Tickitaly intervention who changed booking at very short notice to the afternoon. Full marks for flexibility!
5 stars
AJC (Ireland)
10th Mar 2023
The experience was excellent. The only point to note (which is outside of Tickitaly’s control) is the significant delays at the Accademia museum.
5 stars
AP, United Kingdom (Great Britain)
3rd Mar 2023
Really good tour , interesting and enjoyable. Lots of steps in small spaces so not suitable for everyone!
5 stars
MK, United States
20th Feb 2023
This was an amazing tour. Led by Camilla, she was extremely knowledgeable. This ended up being a private tour so the four of us got a personalized tour with in-depth insights shared by our guide. Do note that the tour takes you to the Bapistery, Museum and the Cathedral. Our tour started around 9:15 and finished around noon so we ended getting a bit of extra time. The ascent to the Cupola is on your own and we had entrance tickets for 12:30p.m. So overall, the activity is 4+ hours, so keep that in mind.
5 stars
JP, United Kingdom (Great Britain)
7th Oct 2022
Thoroughly enjoyed this tour .. thanks to Pamela, who was able to secure us tickets when nobody else could
5 stars
DB, Guatemala
29th Aug 2022
A very different and cool tour, gave a real insight into a couple of members of the Medici family who lived there...and who isn't intrigued by secret passages in old palaces!
5 stars
EW, United States
16th Jul 2022
The tour was great, it’s worth doing it - to see the secret rooms and the passages and hear the stories behind it.
5 stars
FT, Australia
9th Jun 2022
Laura, our guide, was absolutely fantastic! She was friendly, professional, enthusiastic, fun, informative and was the main reason our tour was so enjoyable. It would have been great to have a visit to the tower included (added to the price of the tour to cover it) and a little bit more time in the Salone dei Cinquecento. I loved the tour and have recommended it to others already! Thank you, Laura :)!
5 stars
RH, United States
14th Mar 2022
Our tour guide, Claudio, was superb! We had the most interesting, educational, and enjoyable visit. Highly recommend!

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Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
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