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Customer reviews for: Andrea Bocelli 'Teatro del Silenzio' event

The reviews above come from our standard review system (where we ask visitors for their impression and star-rating.
You may also be interested in our unsolicited Bocelli Reviews that customers have supplied outwith the system.

4.5 out of 5 stars from 139 customers. 87 of them wrote reviews:

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3 stars

DRCITO, Spain
1st Jan 2016

En general, atencion adecuada al cliente. Buena programacion de la asistencia al evento. Muy buen trabajo del guia acompañante. Habitacion del hotel, pequeña y algo incomoda. Hotel bien situadao. Las entradas al evento, mal. Esperabamos unas entradas mas centradas en el escenario al ser "POLTRONISSIMA".

3 stars

GM, New Zealand
6th Dec 2013

Absolutely loved the venue and props fantastic. A little disappointed that first half was a Opera and at end of second half Mr Bocelli came back on stage but due to voice problems not able to do another song. These are not your problems, just my comments.

3 stars

TG, United Kingdom (Great Britain)
30th Nov 2013

The walk to the bus at Florence was too far and the collection at the end of the concert was a little haphazard.

2 stars

CC, Australia
19th Jan 2016

Disorganised, the meeting point was a 10-15 minute walk from the bus stop. A bit silly considering it was 35 degrees in Florence that day. We were all dressed up for the event, perhaps a bit of consideration should have been taken for that situation

1 stars

TB, Denmark
19th Feb 2014

The event was very well planned and coordinated - thank you tickitaly - but the concert was a huge disappointment because Andrea Bocelli instead of singing himself, as we had expected and paid for, showed the first act of an opera, that lastet for 1.5 hours. We didn't travel from Denmark to Italy to see opera by someone else......

PH, Australia
20th Dec 2015

We thoroughly enjoyed the experience and a BIG tick off the top of the bucket list. It would greatly enhance the experience if the bus left earlier for Lajatico and the tour group would then have at least 2 hours to enjoy the beautiful town, have something to eat etc prior to the concert. There was no information provided prior about the insufficient time provided to relax and eat before the concert, therefore some guests were very hungry! Great, helpful tour guide. Thank you

CP, United States
24th Jan 2015

We loved it.a s always, seat could have been better but it was ok.transportation was fine except for dropping off a busload at a closed train station in the middle of the night.

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Where do these reviews come from?: About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?: Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?: Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?: Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?: All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.

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Tickitaly reviews: Andrea Bocelli 'Teatro del Silenzio' event

Customer reviews for: Andrea Bocelli 'Teatro del Silenzio' event

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