tickitaly.com - sightseeing, not queueing.

Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

4.6 out of 5 stars from 10966 customers. 6482 of them wrote reviews:


Page 37 of 325
5 stars
ZM, United Kingdom (Great Britain)
1st Feb 2019
I had no problems
5 stars
DT, United States
31st Jan 2019
Easy to use.
5 stars
LG, United States
31st Jan 2019
Was very easy
5 stars
MA, United States
30th Jan 2019
Everything was very straight-forward, tickets were easy to download and print with clear instructions!
5 stars
SL, United States
29th Jan 2019
Very convenient, site was easy to navigate.
5 stars
AM, United States
28th Jan 2019
Very user friendly.
5 stars
NW, United Kingdom (Great Britain)
28th Jan 2019
Very easy to use the site.
5 stars
ST, United Kingdom (Great Britain)
25th Jan 2019
Excellent service, easy instructions to get tickets for Vatican.
5 stars
KC, United States
24th Jan 2019
Easy to book. Easy to find guide at site.
5 stars
EC, United Kingdom (Great Britain)
23rd Jan 2019
Everything was great
5 stars
AC, Gibraltar
21st Jan 2019
We encountered no problems.
5 stars
RD, Australia
15th Jan 2019
Very easy to use, great customer service
5 stars
SS, United Kingdom (Great Britain)
14th Jan 2019
Site was very easy to use. Booking ahead made it simple to skip the queues.
5 stars
MM, United Arab Emirates
13th Jan 2019
Excellent service from the Tickitaly team - very professional. Thank you
5 stars
JF, United Kingdom (Great Britain)
11th Jan 2019
Easy - tickets were sent safely to our hotel . Palio seats were great. Front row!
5 stars
SV, United States
9th Jan 2019
The ticketing process and location were easy to navigate
5 stars
LC, United States
9th Jan 2019
You did an excellent job of keeping me informed about where, when and what I was supposed to do.
5 stars
JW, United States
8th Jan 2019
Very easy to use site and buy tickets.
5 stars
Karl, Norway
7th Jan 2019
Perfect
5 stars
FO, United States
6th Jan 2019
Site was friendly to use.

Page 37 of 325
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.