tickitaly.com - sightseeing, not queueing.

Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

4.6 out of 5 stars from 10966 customers. 6482 of them wrote reviews:


Page 36 of 325
5 stars
MP, United Kingdom (Great Britain)
24th Feb 2019
Site very easy to use. spent days looking for a tour of The Last Supper without added tours. I was lucky I guess fi Di g the right time slot and day. Very happy to have found this site.
5 stars
RD, Mexico
24th Feb 2019
Everything was easy
5 stars
Michael, Germany
22nd Feb 2019
Good selection of packages and offerings and very clear instructions
5 stars
GM, United States
21st Feb 2019
Very easy to navigate site
5 stars
PF, United Kingdom (Great Britain)
20th Feb 2019
All was well
5 stars
IK, Israel
20th Feb 2019
Wery easy
5 stars
JR, Switzerland
17th Feb 2019
No problrm at all. Very good site.
5 stars
MA, United States
17th Feb 2019
I thought the elections were very clear and the oraginization by city made it easy and quick to navigate.
5 stars
TH, United Kingdom (Great Britain)
14th Feb 2019
Very easy to use the website and extremely detailed information about how to meet our guide
5 stars
JS, United States
14th Feb 2019
The site is easy to find and use. I appreciated the availability of staff to answer questions and follow-up.
5 stars
DW, Canada
14th Feb 2019
The site was easy to use. We printed our tickecket voucher at home, followed the I structions and had no problem to validate them
5 stars
CH, United States
13th Feb 2019
Tickets and purchase were super easy to find and exactly what we were looking for.
5 stars
JB, United States
13th Feb 2019
Site was very easy to use
5 stars
EM, United Kingdom (Great Britain)
12th Feb 2019
Perfect.. X
5 stars
KI, United States
11th Feb 2019
smooth, easy process
5 stars
RG, United States
9th Feb 2019
Excellent. Good communication. Letting me know ahead of time of important details was very good
5 stars
6J, United Kingdom (Great Britain)
7th Feb 2019
very easy
5 stars
JN, United Kingdom (Great Britain)
6th Feb 2019
Very easy and efficient service. Staff very helpful.
5 stars
JS, United States
3rd Feb 2019
The directions to meet were very specific and clear.
5 stars
SP, United Kingdom (Great Britain)
1st Feb 2019
very easy

Page 36 of 325
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.