tickitaly.com - sightseeing, not queueing.

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Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

Featured review:

Tickitaly recently helped us plan our dream trip to Italy for our dream trip to Andrea Bocelli concert .   Lisa and Pamela listened  to our likes and helped choose two perfect hotels !   All our transfers were exceptional.  Living in USA this could not have been put  together so perfectly without their help.  They are so responsive answering all questions !

  

We highly recommend this company to help plan your Italian vacation!  We give them 10 stars !

Joe & Flo, USA, July 29, 2024


4.6 out of 5 stars from 10966 customers. 6482 of them wrote reviews:

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5 stars
ST, United Kingdom (Great Britain)
26th Mar 2019
No problems
5 stars
WD, United Kingdom (Great Britain)
26th Mar 2019
Very easy and straightforward.
5 stars
SJ, United States
26th Mar 2019
Easy to use and understand
5 stars
KP, United Kingdom (Great Britain)
25th Mar 2019
The site had a clear and simple layout and the details of each tour was easy to understand.
5 stars
Lesley R, United States
25th Mar 2019
I had booked my tickets too far in advance but was notified as soon as I could buy the ticket. Good customer service.
5 stars
BB, United States
24th Mar 2019
Extremely easy!
5 stars
AS, Australia
24th Mar 2019
easy
5 stars
JH, Australia
23rd Mar 2019
very simple. Much more so than the official last supper site. My bank originally declined the transaction, but second time it worked
5 stars
AW, United Kingdom (Great Britain)
19th Mar 2019
Excellent
5 stars
SD, United Kingdom (Great Britain)
19th Mar 2019
Easy website to use. Good communication. Would use agent again.
5 stars
JF, United States
18th Mar 2019
Extremely easy
5 stars
FK, United States
17th Mar 2019
It was easy and straghtforward
5 stars
CH, United States
17th Mar 2019
Very easy, no problems
5 stars
VV, Romania
17th Mar 2019
Everything was ok
5 stars
JB, United States
17th Mar 2019
Easy
5 stars
NG, United Kingdom (Great Britain)
15th Mar 2019
Very straightforward to register, purchase and download tickets
5 stars
MG, United States
14th Mar 2019
No problems at all.
5 stars
JR, United States
14th Mar 2019
Very easy
5 stars
BH, Canada
13th Mar 2019
Everything went very smoothly and for us this was an international purchase to an unknown agency so there was some apprehension!
5 stars
SI, United States
13th Mar 2019
very easy
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Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.

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